Refund and Returns Policy

Effective Date: December 31, 2024

At Corehato.net, we strive to provide high-quality products and services. If you are not satisfied with your purchase, our Refund and Returns Policy is designed to ensure a smooth and fair process for resolving your concerns.

1. Eligibility for Returns

You may return products within 30 days of receipt if:

  • The item is unused and in its original condition.
  • The item is in its original packaging, including tags and accessories.
  • Proof of purchase, such as an order confirmation or receipt, is provided.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items damaged due to misuse or wear and tear.
  • Customized or personalized products.
  • Sale items or gift cards.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 7-10 business days.

4. Exchanges

If you wish to exchange an item, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
  • Original shipping fees are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receipt. Include photos and a description of the issue. We will offer a replacement, repair, or refund at no additional cost.

7. How to Initiate a Return

To initiate a return, please reach out to us with the following information:

  • Your name and contact details.
  • Order number and proof of purchase.
  • Reason for the return.

Contact us via:

  • Street: 39701 N 107th Way Scottsdale, Arizona (AZ)
  • Phone number: (480) 595-5803
  • Email: info@corehato.net