Refund and Returns Policy

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

At Corehato.net, your satisfaction is our priority. We want you to be delighted with your purchase of our premium men’s and women’s clothing. If, for any reason, you are not completely satisfied, we offer a straightforward and customer-friendly refund and returns policy.

1. Eligibility for Returns

1.1. Timeframe: You have 30 days from the date of receipt to return your item. 1.2. Condition: To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn and unused.
  • With all original tags and labels attached.
  • In the original packaging.

1.3. Exclusions: We cannot accept returns on items that have been worn, altered, or damaged by the customer.

2. Initiating a Return

2.1. Contact Us: To initiate a return, please contact our customer service team via email at contact@corehato.com or by phone at 077 6032 2275. Please provide your order number and the reason for your return. 2.2. Return Authorization: We will provide you with a Return Authorization Number and detailed instructions on how to return your item. 2.3. Packaging: Please securely package the item to prevent damage during transit. We recommend using the original packaging if possible.

3. Return Shipping

3.1. Return Shipping Costs:

  • Defective or Incorrect Items: If you received a defective or incorrect item, we will cover the return shipping costs.
  • Change of Mind: If you are returning an item due to a change of mind or because you ordered the wrong size, you will be responsible for the return shipping costs.

3.2. Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged returns.

4. Refunds

4.1. Inspection: Once we receive your return, we will inspect the item to ensure it meets our eligibility criteria. 4.2. Refund Processing: If your return is approved, we will process your refund to your original method of payment. Please allow 7-10 business days for the refund to appear on your statement. 4.3. Refund Amount: We will refund the full purchase price of the returned item, excluding any original shipping costs.

5. Exchanges

5.1. Availability: We offer exchanges for different sizes or styles, subject to product availability. 5.2. Process: To request an exchange, please contact our customer service team. We will guide you through the exchange process.

6. Damaged or Defective Items

6.1. Reporting: If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. 6.2. Resolution: We will offer a replacement, a repair, or a full refund, depending on the circumstances.

7. Non-Returnable Items

7.1. Exceptions: The following items are not eligible for return:

  • Items that have been worn, altered, or damaged by the customer.
  • Items returned without original tags and packaging.
  • Items returned more than 30 days after receipt.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • By email: contact@corehato.com
  • By phone: 077 6032 2275
  • By mail: 89 Hart Road, Norton, United Kingdom