Delivery Policy
Effective Date: December 31, 2024
At Corehato.net, we are dedicated to ensuring a seamless delivery experience for all our customers. This Delivery Policy outlines the procedures and expectations for shipping our products, including timelines, costs, and guidelines to address any potential issues.
1. Shipping Methods and Options
We offer a range of shipping options to suit your needs:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Faster delivery within 2-3 business days for select locations.
- International Shipping: Available for most countries with delivery times varying based on the destination.
Shipping methods and availability are displayed during checkout.
2. Shipping Costs
Shipping costs depend on:
- The weight and dimensions of the product.
- The shipping destination.
- The chosen shipping method (e.g., standard or express).
Exact costs will be calculated and shown at checkout before payment.
3. Delivery Timeframes
- Orders are processed within 1-2 business days after payment confirmation.
- Delivery times are estimated and may vary due to factors like weather conditions, holidays, or courier delays.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery progress through our courier partners’ websites.
5. Undelivered or Lost Packages
If your package is delayed, lost, or undelivered, please contact our customer service team immediately. We will work with the courier to locate the package or provide a resolution, such as a replacement or refund.
6. Damaged or Incorrect Deliveries
If your package arrives damaged or contains incorrect items:
- Contact us within 7 days of receiving the order.
- Provide photos and a description of the issue.
- We will arrange for a replacement or refund.
7. International Delivery Considerations
- Customs duties and taxes for international shipments are the responsibility of the customer.
- Delays caused by customs clearance are beyond our control.
8. Policy Updates
This Delivery Policy is subject to change. We encourage customers to review it regularly for updates.
For questions or concerns about this Delivery Policy, contact us:
- Street: 39701 N 107th Way Scottsdale, Arizona (AZ)
- Phone number: (480) 595-5803
- Email: info@corehato.net